Refound & Returns

Last updated May 10, 2022

Our Refound and Returns Policy

If you are not completely satisfied with your order, we offer a full refund or exchange within 14 days from the point of delivery (reciving the item) All returns must be postmarked within 14 days of the reciving date. All returned items must be in new and unused condition, with all original tags and labels attached.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

The process

Returns are free of charge for all countries except for the list below.* We will add the shipping cost to the refund amount.

To return an item, please email us at Go@windie360.com with the order number and shipping address. We will advise you of the shipping address of the nearest seller.

When sending it please place the item securely in its original packaging and include your proof of purchase.

We strongly recommend that you use a trackable method to mail your return.

*Customers located in the following countries: HK, JP, SG, CA, CH.

Did we made a mistake?

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

Sale items are FINAL SALE and cannot be returned.

Any questions?

If you have any questions concerning our return policy, please contact us at:


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